Mumbai, Mar 7 (UNI) Mcorp Global has bagged an order from the Indian Railways to provide the value-added business process outsourcing (BPO) services to railway passengers.
Briefing the media persons on the sidelines of the Spice People's Phone launch, Mcorp Global chairman Dr B K Modi said ''As per the agreement reached between Indian Railways and my company, we will be providing BPO services to the railway passengers comprising more than 40 crore, in two ways including basic services and premium services''.
While our call centres will reply to various queries by the railway passengers relating to reservation status and train timings, in the premium services we will not only sell rail tickets but various holiday packages being offered by the Indian Railways, he said.
Mr Modi said his company is under the process of opening its retail outlets at various railway stations in the name of Hotspot.
So far, 60 such outlets have become operational and we plan to open 1000 more such outlets in four years' time from now.
Elaborating it, the company CEO Kunal Ahuja said ''We are opening our call centres at four places in the country like Noida (north region), Mysore (South), Ahmedabad (west) and Kolkata (East) with an investment of Rs 40 crore for the purpose''. Our first call centre at Noida will come into operational from April 1, he added.
UNI
Briefing the media persons on the sidelines of the Spice People's Phone launch, Mcorp Global chairman Dr B K Modi said ''As per the agreement reached between Indian Railways and my company, we will be providing BPO services to the railway passengers comprising more than 40 crore, in two ways including basic services and premium services''.
While our call centres will reply to various queries by the railway passengers relating to reservation status and train timings, in the premium services we will not only sell rail tickets but various holiday packages being offered by the Indian Railways, he said.
Mr Modi said his company is under the process of opening its retail outlets at various railway stations in the name of Hotspot.
So far, 60 such outlets have become operational and we plan to open 1000 more such outlets in four years' time from now.
Elaborating it, the company CEO Kunal Ahuja said ''We are opening our call centres at four places in the country like Noida (north region), Mysore (South), Ahmedabad (west) and Kolkata (East) with an investment of Rs 40 crore for the purpose''. Our first call centre at Noida will come into operational from April 1, he added.
UNI
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