Mumbai, March 7: Genesys Telecommunications Laboratories, an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), was awarded the 2006 Frost&Sullivan Market Leadership Award for Hosted Contact Centre Solutions in Asia Pacific. This award clearly distinguishes the company as the leader in the hosted and managed services contact centre solutions market in the Asia Pacific region.
"Genesys is a global leader in Hosted Contact Centers and we are witnessing a positive trend towards this model in India too," said Sunny Rao, Managing Director, Genesys India. "Genesys' managed service offerings integrated into the Service Provider networks provides organizations end-to-end service assurance, protection against technology obsolescence, reduction in costs and a true on-demand model. The rapid uptake of this offering in India has clearly demonstrated the latent need for such solutions among enterprises".
"Genesys is a pioneer in establishing the hosted contact center model in Asia Pacific," said Audrey William, senior industry manager at Frost&Sullivan. "With its first deployments dating back to 2002, Genesys has successfully positioned and marketed hosted contact center offerings together with telecom service providers. The ability to work jointly with service providers by way of joint marketing, consultation, feedback and training to achieve the desired output has been its unique strength in the region."
Genesys is the recognized market leader in Asia Pacific with over 35 percent market share (2005) in routing and CTI applications. This strong market penetration is driving the adoption of Genesys applications in the hosted model across the region. Genesys received this award based on criteria that included market share within the Asia-Pacific region, revenue, growth rates, profitability, and market and technology innovation for base year 2005.
Key features of Genesys managed services and hosted solutions include:
"The Genesys managed services offering stands out due to its state of the art technology and scaleable open systems architecture. We expect Genesys to continue building on its successes within the service provider community in the Asia-Pacific region in the months to come," stated William.
Genesys adds value to its managed service provider relationships in Asia-Pacfic through consulting, joint marketing programs, sales training and sharing of best practices. Genesys has partnerships with leading service providers across the region that offer Genesys applications on a hosted basis to their customers. Key hosted contact center alliances include Telstra in Australia; Telstra Clear in New Zealand; LG Dacom in South Korea; Global Speech Networks (AAPT) in Australia; as well as NTT East in Japan.
"Hosted and managed services are delivering unprecedented business value to enterprises of all sizes, offering more flexibility in deployment and pricing models combined with access to the latest technology and management features," said James Brooks, senior vice president, APAC, Genesys. "A key reason for our success within the hosted contact center market in Asia Pacific is the broad support we provide to our service providers partners, ensuring they have all the tools and expertise needed to deliver these advanced contact centre services."
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"Genesys is a global leader in Hosted Contact Centers and we are witnessing a positive trend towards this model in India too," said Sunny Rao, Managing Director, Genesys India. "Genesys' managed service offerings integrated into the Service Provider networks provides organizations end-to-end service assurance, protection against technology obsolescence, reduction in costs and a true on-demand model. The rapid uptake of this offering in India has clearly demonstrated the latent need for such solutions among enterprises".
"Genesys is a pioneer in establishing the hosted contact center model in Asia Pacific," said Audrey William, senior industry manager at Frost&Sullivan. "With its first deployments dating back to 2002, Genesys has successfully positioned and marketed hosted contact center offerings together with telecom service providers. The ability to work jointly with service providers by way of joint marketing, consultation, feedback and training to achieve the desired output has been its unique strength in the region."
Genesys is the recognized market leader in Asia Pacific with over 35 percent market share (2005) in routing and CTI applications. This strong market penetration is driving the adoption of Genesys applications in the hosted model across the region. Genesys received this award based on criteria that included market share within the Asia-Pacific region, revenue, growth rates, profitability, and market and technology innovation for base year 2005.
Key features of Genesys managed services and hosted solutions include:
- Choice of deployment in either a dedicated or multi-tenant environment
- Complete provisioning and management capabilities for the service provider
- Ability to leverage Genesys premises integration capabilities with third-party switches and CRM systems
- Support for TDM, IP and hybrid voice systems without requiring a forklift upgrade to IP
"The Genesys managed services offering stands out due to its state of the art technology and scaleable open systems architecture. We expect Genesys to continue building on its successes within the service provider community in the Asia-Pacific region in the months to come," stated William.
Genesys adds value to its managed service provider relationships in Asia-Pacfic through consulting, joint marketing programs, sales training and sharing of best practices. Genesys has partnerships with leading service providers across the region that offer Genesys applications on a hosted basis to their customers. Key hosted contact center alliances include Telstra in Australia; Telstra Clear in New Zealand; LG Dacom in South Korea; Global Speech Networks (AAPT) in Australia; as well as NTT East in Japan.
"Hosted and managed services are delivering unprecedented business value to enterprises of all sizes, offering more flexibility in deployment and pricing models combined with access to the latest technology and management features," said James Brooks, senior vice president, APAC, Genesys. "A key reason for our success within the hosted contact center market in Asia Pacific is the broad support we provide to our service providers partners, ensuring they have all the tools and expertise needed to deliver these advanced contact centre services."
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